1. Code of Conduct
    Users of YMCA Taunton are expected to uphold the organisation’s code of conduct, which is based on respect for others and the facility.
  2. Insurance and Liability
    • Hirers may be required to provide evidence of appropriate insurance.
    • Hirers are responsible for their own belongings and equipment.
    • YMCA Taunton is not responsible for loss, damage or injury except where caused by its negligence or where liability cannot legally be excluded.
  3. Accidents and First Aid
    • Any accident or injury must be reported to the Centre Manager.
    • Accident/incident forms and first aid equipment are available at reception.
    • Regular user groups must provide their own first aid kit.
  4. Prohibited Items and Activities
    The following are strictly prohibited on YMCA Taunton premises:
    • Smoking, alcohol, and illegal substances
    • Naked flames
    • Bicycles, scooters, and skateboards
  5. Music and Licensing
    • YMCA Taunton holds a Performing Rights Society (PRS) licence, allowing the use of copyright music (e.g., CDs, radio, TV, live performances).
    • An additional charge of £1.00 per hour applies if music is played during the hire.
  6. Respectful Behaviour
    Physical or verbal abuse of staff, volunteers, or other users will not be tolerated.
  7. Cleanliness and Tidiness
    • YMCA Taunton will ensure the hired space is clean and tidy before any booking.
    • It is the hirer’s responsibility to leave the space in the same condition after use.
  8. Booking and Room Access
    • The hired room(s) will only be available during the agreed booking times.
    • Early access may not be possible.
    • If YMCA Taunton cannot provide the booked facility, we will refund the affected booking. Where available, customers may choose an alternative facility or time instead.
  9. Emergency Procedures
    • Group leaders must familiarise themselves with emergency procedures and share them with their group.
    • The Duty Manager will provide facilities information at the start of the session.
  10. Supervision of Groups
    • All groups must be adequately supervised.
    • The group leader must make themselves known to the Centre Manager.
    • Hirers are responsible for supervising their groups unless YMCA Taunton has expressly agreed to provide supervision.
  11. Safety and Risk Management
    • The group leader must inform YMCA Taunton if any member poses a risk to staff or other users.
    • Information will be handled confidentially and shared only where necessary for safety, safeguarding or legal purposes, in accordance with our Privacy Policy.
  12. Equipment Storage and Responsibility
    • Any equipment left on the premises must be agreed upon in advance.
    • Hirers leave equipment on the premises at their own risk, except where YMCA Taunton is legally responsible for loss or damage.
  13. Damage and Additional Costs
    • Hirers may be charged reasonable costs for damage or excessive cleaning caused during their hire, excluding fair wear and tear.
  14. Safeguarding
    • Hirers providing activities for children or adults at risk must have appropriate safeguarding arrangements in place and comply with applicable safeguarding legislation and guidance.
    • Hirers must follow YMCA Taunton’s safeguarding requirements and report safeguarding concerns promptly.
    • Please adhere to Working Together to Safeguard Children 2026.
  15. Termination of Agreement
    • YMCA Taunton may suspend or terminate a hire agreement where there is a serious breach of these terms or a significant safety or safeguarding concern.
    • We will normally provide written confirmation explaining the reason and any applicable refund arrangements.
    • This does not affect customers’ statutory rights.
  16. Cancellation Policy
    Cancellations can be made by emailing info@ymcataunton.co.uk or contacting reception on 01823 274667. Customers who booked online should manage their bookings through the online booking system where this option is available. Written notice by email is required to end a Regular Hire agreement. Cancellation fees apply as follows:
    • Meeting Rooms/Party Bookings
      • More than 21 working days’ notice – No charge
      • Between 10 and 21 working days’ notice – 50% of hire charge
      • Less than 10 working days’ notice – 100% of hire charge
    • Regular Hire (from 2027)
      • Monthly payments are made in advance to reserve an agreed regular booking slot.
      • Missed sessions are normally non-refundable, subject to statutory rights.
      • Exceptional circumstances may be considered individually.
      • To end a Regular Hire agreement, customers must provide written notice. The agreement will end on the last day of the calendar month following the month in which notice is received. For example, notice received on 12 November means the final payment is due on 1 December and the agreement ends on 31 December
      • Payments remain due and the booking slot remains available throughout the notice period.
      • Full details are available on the Regular Hire page.
    • Ad Hoc Sports Bookings
      • Bookings are normally non-refundable if cancelled by the customer, subject to statutory rights.
      • Bookings may be rescheduled online with more than 12 hours’ notice, subject to availability.
      • Rescheduling is only available before the 12-hour deadline and must be completed through the online booking system.
    • Cancellations by YMCA Taunton
      • If YMCA Taunton cancels a booking or session, the payment attributable to that booking or session will be refunded.
      • Where available, customers may choose an alternative booking instead.
  17. Payments
    Unless agreed in advance the following applies:
    • Meeting Rooms/Party Bookings
      • 50% deposit is payable on booking and payment must be made in full 24 hours before the event.
      • All invoice payments are by prior arrangement only and must be received by YMCA Taunton by the 28th of the following month.
    • Regular Hire
      • Regular Hire is paid monthly in advance to reserve an agreed regular booking slot.
      • Monthly payments take account of planned closures and agreed holiday allowances.
      • Payments remain due throughout the notice period.
      • Full details are available on our Regular Hire page.
    • Ad Hoc Sports Bookings
      • Full payment must be taken for all bookings at time of booking.
      • Bookings can be made via our online booking system
      • Bookings can also be made in person in reception and payment taken via cash or card.
      • Bookings cannot be made by email or phone.

Nothing in these Terms & Conditions affects your statutory rights.

Please also see our Privacy Policy.